Very upsetting news....

I'm very upset right now. As some of you know I contacted my agency about a week and a half ago to see what was going on as I had no news from them. Recently I discovered that they had email problems so I resent my message last night trying to ask what number on the list I was and some kind of info. I finally did hear back this morning wth an apology that they are getting lots of messages etc. and hard to get back...that in itself left me upset, as I have suggested to some of you, I have been concerned at how big or how many things the agency is trying to deal with and wondering what is going to be left unattended...well I feel my file is left unattended....I was told in late Nov. to update my documents, which I did in record time, and that a referral should come within 3 months....well now I am not told what number, I am only told soon and that there are a "few" families ahead of me?? when I thought I should be next, and now am told that between referral and travel to expect at least 5 months and this is the most devastating part, to not expect to travel before early 2011!!!!....so that would mean the 3 months to referral they told me in Nov. is now stretched to possibly not getting a referral until August, ???? I am just not understanding anymore...I have sent an email back....but am just so upset at the moment, I just keep thinking this is such a cruel process for all concerned and I really don't understand how timelines are calculated anymore.....